Answered By: (Online Librarian or covering Librarian) Online Programmes Last Updated: Oct 12, 2017 Views: 328
If you have difficulties purchasing books from commercial sources such as Amazon or Laureate, please contact the support department for the company where you purchased these items.
Please note the University Library does not sell or deliver printed books.
If you are studying online with Laureate you may need to purchase physical books or eBooks provided in Laureate's book purchasing platform. Laureate sell eBooks and physical books (e.g. Laureate text books) if you need to purchase books from Laureate or have problems with billing or mail/ post issues please contact Laureate's support team (see our guideline for Laureate-taught students), for further Laureate contact options see the Centre for Student Success.
If you have any problems using Laureate's book purchasing or online eBook services (Vital Source) please contact Laureate in the first instance. However, if you have ongoing problems after contacting Laureate's support team you can obtain assistance from the E-Learning Librarian (see contact options in the Library Web site for Online Programmes).
We provide a dedicated E-Learning Librarian to assist you in using Library resources. If you have any problems using the Library or technical problems, please see the Contacts area of the Library for Online Programmes. Also see our guides, videos, tutorials and Library Training Module available via the Library Web site for Online Programmes.